Snow Business, December 2015
Ann Tranchitella Client Support Services Manager ABOUT TIME SNOW HUNTINGDON VALLEY PA A lthough shes been in the snow and ice industry for just over a year Ann Tranchitella has become an invaluable part of the team in her role as client support services manager at About Time Snow according to Jennifer Bubba COO Ann always goes above and beyond the call of duty She worked tirelessly last snow season to make sure our clients were happy Bubba says She spent many overnights manning the phone and remained calm and collected under pressure Tranchitella proved her exemplary customer service skills last winter during an 8 to 10 inch snow event The service provider did not show up at a major retailers site Bubba says Ann jumped through hoops to get the site covered and mediated the service failure with the client while maintaining constant professionalism despite the stressful nature of the situation Bubba notes that Tranchitella continuously looks for innovative and creative solutions to make the team better and to ensure the highest level of customer satisfaction She has Ann Tranchitella researched different and creative ways to find new service providers Bubba says adding that Tranchitella was instrumental in designing the companys database application for better tracking Tranchitella takes an interest in the industry and is active in gaining more knowledge She is a snow professional and an asset to the team Bubba says I cant imagine a snow season without her BRINE MAKING SYSTEMS SBS750 Brine Making System Brine Maker Applicator Unit Tanker Assemblies GemsGlobalSystems com Self Loading Toll Free 18443554367 GEMS Bill with confidence The Nations 1 source for quality controlled post storm snow and ice veri cation Free Demo Sign up Now www Certi edSnowfallTotals com Accurate zip code resolution of data Supports per inch and seasonal contracts with notifications for thresholds User friendly storm search capability WeatherWorks Your Weather E xper ts 6 5 4 3 2 1 1 800 427 3456 www weatherworksinc com www sima org snowbusiness DECEMBER 2015 SNOW BUSINESS 55
You must have JavaScript enabled to view digital editions.
