Snow Business, February 2017
www sima org snowbusiness FEBRUARY 2017 SNOW BUSINESS 43 I am Superman At this same time I entered into a period where I called myself Superman Not for having superpowers but due to how many times I would change my outfit each day I might start my day on a crew with crew clothes and then go to a meeting wearing business casual and then end my day casually dressed when going out with friends When I would go to the nursery driving a dump truck to pick up material and or pick out plants I would be teased to not get my white shirt dirty I usually responded that it was OK because I had plenty more back at the office Around the same time we began hiring more office staff who also wore white shirts We became known by our field crew as the white shirts A playful nickname but a joke nonetheless A ripple effect Internally it might have been fun to joke but those efforts were starting to pay off Property managers and facility managers began to recognize us We would ask why they hired us or kept us on board and many times we would hear trust professionalism and followthrough They told us that our work was very good but more importantly if times were challenging or if we made a mistake we would always respond with a sense of urgency and correct the situation as best as possible in a professional manner Around the same time we hired our first full time administrator bookkeeper who is still with us today The immediate impact was amazing Invoices were out on time so cash flow improved Estimates and certificates of insurance were out the day they were requested and clients were ecstatic at the turnaround They assumed our work would reflect the same follow through which it did Our vendors were paid within 45 days and our books were squeaky clean so when it came time to get a credit line the bank was happy to provide us with more than we needed Within another year we made the INC 5000 list and the business was growing well over 50 year over year Our professional team is what I consider our strongest asset and our vehicle for continued growth We have an outlined plan with growth goals of 20 year over year to our portfolio I continue to surround myself with the movers and shakers of the industry and business world Entrepreneur Jim Rohn once said You are the average of the five people you spend the most time with I leave you with this What does your average look like and what would you like it to become Jonathan Crandall is chief visionary for Crandall Company Inc Contact him at jon@ jcgrounds com
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